Vietnam

This review has been a long time coming, but for a trip as remarkable as the one I had with Han Pham, Rough Guides, and the whole team, it deserves every bit of praise. Having traveled the world for 35 years, I wanted my retirement to begin with a dream vacation—a complex, multi-country trip. Choosing Han Pham was the best decision I could have made. From the very start, Han proved herself to be an exceptional travel planner. She didn’t just take my input—she elevated it. Her suggestions aligned perfectly with my interests and were tailored to make every moment of my trip memorable. When unforeseen events, like a historic hurricane, impacted the region, Han demonstrated incredible adaptability, offering thoughtful alternatives that kept the adventure going seamlessly. Planning a trip of this magnitude was no small feat, especially as I faced health challenges that required significant itinerary changes. Han’s patience, understanding, and flexibility during this time were extraordinary. She handled my indecision with grace and ensured that every adjustment was executed flawlessly. Throughout the trip, Han continued to exceed expectations. She accommodated last-minute requests, whether it was visiting a newly recommended site or making arrangements to meet friends in-country. Han coordinated with the guides and drivers to keep everything running smoothly, making the experience stress-free and enjoyable. One of the standout aspects was the professional, easy-to-follow itinerary. For a complex journey with many moving parts, it was a lifesaver. Each time we made a change (and there were plenty), Han had the updated version back in my inbox within a day, which gave me confidence and peace of mind in her planning. Han Pham, the guides, and the entire team made this dream vacation unforgettable. Their professionalism, flexibility, and attention to detail ensured that every aspect of my trip was exceptional. I cannot recommend them highly enough. If you’re looking for a travel experience where you feel truly cared for and supported, Han and her team are the ones to trust.

We had never used a tour agency before, but when we looked into the Rough Guides for guidance for our 5+ week trip to Vietnam and Cambodia, there seemed to be a good culture and values fit for us. We wanted to be as independent as possible, but the relationship also brought additional value in that we learned about landscapes that we didn't know existed and the team helped us navigate the logistics. Everything was seamless; we could count on everything going smoothly on our trip, even the parts that were not planned and executed by the expert in Asia. They made sure we were coordinated.

Our recent trip to Vietnam using Rough Guides was exceptional. Every experience we had was very well organized and was exactly what we anticipated. Our 4 tour guides, Thanh, Lan, Huy and Doan were all spectacular hosts! They were all extremely knowledgeable, professional, friendly, and informative - we feel as if we also made 4 new friends on this trip! This was our first experience with a guided tour; it will not be our last. We have already recommended your company to several family and friends. Thank you for helping make our family holiday so memorable!

They were able to provide exactly what we were interested in experiencing in types of activities and places. They customized our activities and all the guides were fun, informative and organized which left us free to just enjoy. Communication was excellent throughout